Data Policy

1.1 Account Information

When you create or use an Alafz account, we may collect: Mobile phone number used for account verification; one-time password (OTP) and authentication information; Alafz User ID (UID); nickname or display name; gender, where provided; date of birth or age information, where provided; profile photograph; avatar and other profile information; and account creation date and account status.

1.2 Profile and User-Generated Content

When you voluntarily upload or publish content through Alafz, we may collect and process profile pictures, photos, videos, text, comments, room-related content, audio or voice content where the relevant feature requires it, and virtual gifts, avatars, frames and other digital items associated with your account. You are responsible for the content you choose to upload or publish.

1.3 Voice Rooms and Communication

Alafz provides voice rooms and communication features. We may process your UID and profile information, room participation information, room entry and exit information, host or speaker status, interaction information, the time and duration of participation, and information about gifts or other interactions performed within a room. Where microphone access is required, Alafz will request the relevant device permission. Alafz does not use your device microphone continuously in the background for purposes unrelated to a feature you have activated. Where voice or audio content is transmitted through Alafz, it may be processed by our systems and service providers as necessary to operate, secure, moderate, troubleshoot, or improve the relevant communication feature.

1.4 Text Messages and Chat

If Alafz provides private messaging or other text communication features, we may process sender and recipient UID, message timestamps, message delivery information, text or other content transmitted through the service, and reports or moderation information associated with communications. We may access or process communications when necessary for security, abuse prevention, moderation, technical support, legal compliance, or investigation of violations of our Terms or Community Guidelines.

1.5 Virtual Diamonds, Gifts and Transactions

Alafz may provide virtual Diamonds, virtual gifts, rewards, VIP levels, avatars, frames and other digital items. We may collect and maintain information relating to Diamond balances, Diamond purchases or credits, virtual gift transactions, rewards, VIP or membership status, transaction history, refund or chargeback information, UID, purchase timestamps, and payment-related transaction identifiers. Payment card, bank account or other sensitive payment information may be processed by the relevant payment platform or payment service provider rather than being directly stored by Alafz, depending on the payment method used. Virtual Diamonds and digital items are virtual goods within Alafz and do not represent cash, electronic money, deposits, or a bank balance unless expressly stated otherwise.

1.6 Device and Technical Information

When you use Alafz, we may automatically collect certain technical information, including device type and model, operating system and version, app version, network information, IP address, device or application identifiers where permitted and necessary, language and regional settings, crash reports, performance information, log information, and information about how the application is used. This information helps us operate, secure, troubleshoot, maintain and improve Alafz.

1.7 Customer Support Information

If you contact Alafz support, we may collect your UID, contact information you provide, screenshots or attachments you voluntarily submit, details of your complaint or request, transaction information relevant to your request, and communications between you and our support team.

1.8 Reports, Blocking and Safety Information

If you report another user, block another user, or become the subject of a report, we may process information necessary to investigate complaints, detect fraud or abuse, enforce our Terms and Community Guidelines, protect users, prevent misuse of the platform, and take appropriate moderation or enforcement action.

Providing the Service

Create and manage user accounts; authenticate users; provide voice rooms and communication features; display user profiles; enable messaging and social interactions; process virtual gifts and Diamonds; and provide rewards and other digital features.

Security and Safety

Prevent fraud and abuse; detect suspicious or unauthorized activity; protect users and the platform; investigate violations; enforce our Terms and Community Guidelines; and prevent manipulation of virtual currencies or rewards.

Product Improvement

Fix bugs and technical problems; monitor application performance; improve existing features; develop new features; understand general usage patterns; and improve reliability and user experience.

Customer Support

Respond to questions and complaints; investigate account issues; resolve transaction-related issues; and assist with account recovery.

Legal and Regulatory Compliance

Comply with applicable laws and regulations; respond to lawful requests from authorities; protect our legal rights; investigate suspected illegal activity; and prevent fraud or security threats.

Microphone

Microphone access may be required for voice rooms, voice communication, voice-related features or other audio functionality. We only access the microphone when the relevant feature requires it and the applicable permission has been granted.

Camera

If Alafz provides camera or video features, camera access may be requested when you choose to use those features.

Photos and Media

If you choose to upload a profile picture, photo, video or other media, Alafz may access the media you select for that purpose. You can generally manage these permissions through your device settings.

Service Providers

We may use third-party providers for cloud hosting, database infrastructure, authentication and OTP delivery, analytics, crash reporting, security and fraud prevention, customer support, payment processing, content moderation, and technical infrastructure. Such providers may process information only for purposes related to the services they provide to us and subject to appropriate contractual or legal protections.

Legal Requirements

We may disclose information where reasonably necessary to comply with applicable laws, court orders, government or law-enforcement requests, legal proceedings, or regulatory requirements.

Business Transfers

If Alafz or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may share information when you specifically request or authorize us to do so.

Public Profile and Activity

Some information you provide may be visible to other Alafz users depending on the features and privacy settings available in the application. This may include nickname, UID, profile picture, avatar, VIP level, public room activity, and public gifts or rankings. You should avoid publishing information that you do not want other users to see.

Virtual Goods

Alafz may use Diamonds or other virtual items within the application. We maintain transaction records to credit purchased Diamonds, process gifts, calculate rewards, detect unauthorized transactions, investigate fraud, resolve disputes, and maintain accurate account balances. Virtual Diamonds and digital items are not intended to be treated as real-world currency or a bank deposit. Unless specifically permitted by Alafz under separate terms, virtual items cannot be exchanged for cash or transferred outside the Alafz ecosystem.

Security Measures

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Depending on the nature of the information and the service, security measures may include access controls, authentication controls, encryption or secure transmission where appropriate, server and infrastructure security, monitoring and logging, fraud and abuse detection, and restricted employee access. However, no internet-based service can guarantee absolute security.

Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining account records, preventing fraud and abuse, resolving disputes, maintaining transaction records, and meeting legal, regulatory or security obligations. When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable law. Certain information may need to be retained for a limited period after account deletion for legitimate purposes such as fraud prevention, security, legal compliance, financial reconciliation or dispute resolution.

Deletion

You may request deletion of your Alafz account and associated personal information. Account deletion may be initiated inside the Alafz application through Profile / Settings → Account → Delete Account, or through the official Alafz account-deletion webpage or support channel.

Upon receiving a valid deletion request, we will process the request within a reasonable period and delete or anonymize information associated with the account, subject to information that we are legally required or legitimately permitted to retain. Deleting the application from your device does not automatically delete your Alafz account.

Age Requirements

Alafz is not intended for children who are below the minimum age permitted under applicable law. We do not knowingly collect personal information from children in violation of applicable laws. If we learn that we have collected personal information from a child where such collection is not permitted, we will take reasonable steps to delete the information.

International Processing

Depending on our infrastructure and service providers, your information may be processed or stored in countries other than the country in which you live. Where required by applicable law, we will use appropriate safeguards for international transfers and processing of personal information.

Third Parties

Alafz may use third-party technologies, SDKs, APIs and service providers to operate and improve the application. Depending on the services integrated into the application, these providers may process certain information such as device information, crash information, usage information, authentication information or transaction information. We evaluate third-party services and expect them to handle information according to applicable contractual, security and privacy requirements.

Technologies

Alafz or its service providers may use cookies, SDKs, local storage, log files, pixels or similar technologies where applicable to maintain sessions, remember preferences, improve performance, understand usage, detect fraud and abuse, and provide and improve services. Where required, appropriate consent or controls will be provided.

Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including requesting access to certain personal information, requesting correction of inaccurate information, requesting deletion, requesting restriction of certain processing, objecting to certain processing, withdrawing consent where processing is based on consent, and requesting information about how your data is handled. Some rights may be subject to legal limitations or exceptions. To exercise applicable rights, contact us using the information provided below.

Security

You are responsible for maintaining the security of your Alafz account. Keep OTPs and authentication information confidential, avoid sharing your account with others, report unauthorized access promptly, and use reasonable security practices on your device. Alafz will never ask you to publicly disclose your OTP or account authentication information.

Safety

To protect Alafz and its users, we may use account, device, transaction, usage and technical information to detect fake accounts, account abuse, fraudulent transactions, Diamond or reward manipulation, unauthorized access, spam, harassment, platform manipulation, and other violations of our rules. Where appropriate, we may restrict, suspend or terminate accounts involved in prohibited activity.

Updates

We may update this Privacy & Data Policy from time to time to reflect changes to Alafz features, changes to our data practices, legal or regulatory requirements, security improvements, or changes to third-party services. When we make material changes, we may provide appropriate notice through the application or other reasonable means.

Privacy & Support Contact

App: Alafz

Privacy / Support Email: info@eternityin.com

Website: eternityin.com

Data Deletion Page: /alafz/data-policy#request-deletion

Acceptance

By creating an Alafz account or using Alafz services, you acknowledge that you have read and understood this Privacy & Data Policy. If you do not agree with the practices described in this policy, you should discontinue use of Alafz and may request deletion of your account and associated information.